I am very sad to write this review because I love these products but the customer service is horrible. Specially from a rep named Jacky. I felt I need to attach this email from her after reaching out because I was charged for a product they offered to me for free. Since I unknowingly completed the checkout incorrectly I was charged $61. I didn't even realize I was charged until Paypal started calling me about not making a payment. At this point they have already sent me another product for free. I thought this would be an easy fix but Jacky rudely let me know it was MY FAULT and they aren't fixing it. I had to reach out to Paypal because she will not issue a refund. I never had a company reply with such a rude email in my life. I work with businesses every day with my marketing job and this just blew me away. I need to share this experience to hopefully worn the next person.