I ordered a personalized moon lamp with picture on December 14th. It's now almost Jan. 1st and I still don't have my order. I was promised 3 to 5 days on production as stated on their website and I choose the 2 to 4 day ship method to receive this item by Christmas. That didn't happen obviously. I've called to complain numerous times and you never get anybody to answer in customer service. When you finally do it's always the generic reply of "thank you for your patience we are doing everything in our power to expedite orders". These people don't care about their customers. They lie to us and say they can get packages to us by the holiday when we need them then string us along all to make a quick buck. They don't answer calls or emails. They absolutely suck. Their website says they are based out of the New York fashion capital what a joke I researched them myself they are based out of Hong Kong. Don't order from this company. Finally after numerous complaints I was promised a refund as compensation for the delay. $23.95 compensation which was the cost of the 2 to 4 day shipping. They told me this over 10 days ago and still no refund. I am on a mission now to personally make every negative comment I can about this company. Horrible customer service, delayed orders and I'm sure poor quality products I will be the judge of that if I ever receive my order. But according to all these other reviews on this website I'm expecting nothing but the worst construction of a moon globe lamp that there is lol.