I initially ordered with a 3-5 day production and another 3-5 day shipping agreement explicitly stated on their online order/website. They emailed me 7 days later to tell me the item just started production with a 9-11 processing time and 2-4 day shipping. Again, I received the email AFTER the item started production (a full week after I ordered the product making delivery a full 3 weeks or more as opposed to a max of 10 days as expected when initially ordered). Therefore when I tried to cancel it due to the deceptive timeline, they obligated me to a 30% cancellation penalty since the product was already in production. If they weren’t going to meet their timeline obligation, they should have emailed me BEFORE starting production so that I could decide whether or not to continue with the order. Does not even come close to what is in their website and order form. Regardless of the product quality, I will not order from them again nor will I recommend them to ANYONE!