I bought products from them a few times. For the first 2 times it was ok however Some diamonds were lost and I didn't complain. Last time I order a moon lamp And just turned it on a few times and it stopped working but no replacement because it is more than 90 days! However it took more than a month and I have it for less than 90 days. Policy is policy but there is no point for me to spend too much money to receive a product that doesn't last long and no customer service. THEY ONLY HAVE 90 DAYS RETURN POLICY and usually they deliver late! So in fact no return policy if you find any issues specially for these kind of product which rake time to have any issues!