I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.