I ordered a photo puzzle for Mother's Day for $42 on April 25th. The description on Soufeel's site said processing would take 4-5 days and shipping would take 8-10. Even assuming worst case scenario (and only counting business days) it should have arrived at the very latest Friday, May 15th. It still has not arrived as of 6/1 (37 days later!!!). When I go to the tracking link, the most recent update is 5/13 when it was marked as "shipped." The page has not updated in weeks. When I sent an email to the company, I only got an automated response saying: "Due to the outbreak of the Novel Coronavirus has greatly affected global shipping, resulting in a sudden reduction in flights, a serious logistics backlog. According to news from each countries' postal service and customs, all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs. We request your patience in waiting for your order and your understanding that we are trying our best to push it." I would not have ordered it had I known it would not arrive in time. If the shipping schedules had changed this drastically, Soufeel should have updated their website to reflect those changes. I have been completely unable to get a person on the phone or in a chat. I only get automated emails with no additional information. DO NOT ORDER FROM THIS COMPANY