This is the worst company ive ever had to deal with. After taking over 3 months to send my package which was a Mother’s Day gift, it arrived and was a custom puzzle, and after my mom started doing it the pieces were missing. I sent a picture in and they said that the pieces fell in our couch cushion and it was our fault. The don’t seem to understand that the puzzle doesn’t come broken into a bunch of little pieces. It comes about about 15-20 pieces that we are supposed to break apart. The princes are rather large and would easily be misplaced. But no sorry, no offer for a refund, not I’ll send you a new one. Just a 4 day wait for a response to be blamed. Worst company over ever dealt with