Absolutely appalling. Long story short, bought an item costing £200 in March, it arrived broken. Tried to get it sent back, had no response for a long time (we put it down to covid). Finally got a response and agreed to have it returned, item got 'lost' on the way back, agreed we were not at fault so could still have a refund. No money arrived. Rang up and they kept telling us our money is on the way. All of a sudden they changed their minds and said they paid us. We proved they haven't, after weeks of phone calls they agreed they lied and hadn't paid us. Now we have to ring every week to be told they will sort it and get the money to us and every week our money doesn't arrive. 8 MONTHS LATER AND NO REFUND!!!