Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful scam of a company. Not what it used to be by a long shot. Getting to actually talk to someone is nigh on impossible and when you do, they just lie to you and fob you off. Reported to trading standards and will see them in court.”

Helpful Report

Posted 5 days ago

“Please dont buy from this company - i ordered two matching sofas for one to be totally different upon arrival - cant get a return unless i pay and then cant get a replacement so am left with 2 non matching sofas and over 700 out of pocket - NEVER EVER USE THEM. Robot chat disconnects and they done understand emails are not responded to am not totally out of pocket and hope people read this report so they dont end up in the same position”

Helpful Report

Posted 2 weeks ago

“OMG I so wish I had done some homework regarding this awful company before I purchased. No order delivered and ordered back in September and I can't even get this order cancelled and my money back, they fob you off on the chat and disconnect you - terrible customer service. They should be investigated and shut down. terrible company terrible customer service - quick enough to take your money but won't give it back”

Helpful Report

Posted 2 weeks ago

“Items paid, items missing, not delivered. Studio contacted to resolved. Assured items would be received within a week later and still nothing. Contacted again and told merchants would be contacted but no refund given. Will NOT be ordering from studio again! Absolute terrible service! For the money.. will be seeking legal action.”

Helpful Report

Posted 3 weeks ago

“I never received a parcel before I went on holiday. On my return I received arrears letters from Studio Catalogue. I had to search the internet to try to get to speak to somebody about the parcel but their was nobody to talk to. They force you to use their automated system. After reporting that I not received the parcel they said since the parcel was sent out over 30 days ago they could not investigate the matter and I would have to pay for the parcel. I informed them I was not going to pay for something I never received so they passed my account to DEBT RECOVERY. I was then hounded daily with written communication and daily telephone calls telling me to phone their debt recovery to arrange to make payments. This went on for months until finally in tears I managed to speak to somebody in debt recovery who I informed that I was going to report the harassment to Financial Ombudsmen Service and Police. The debt recovery listened to what I had to say and agreed to cancel the debt to save me from any further distress. I do not want anything to do with Studio Catalogue and with their bullying and intimidating behavior they should be prevented from trading.”

Helpful Report

Posted 3 weeks ago

“Used to love studio.Not anymore it's full of second rate rubbish and the app is dreadful.”

Helpful Report

Posted 3 weeks ago

“Sent money for reduced price Christmas tree beginning of 2024 they took the money straight away never received my order. Cheating company. Never order from them.”

Helpful Report

Posted 1 month ago

“I am still waiting for a refund of £146.08 been waiting 2 months? customer service attitude is appalling.just keep going backwards and forward? Want to close my account can't do that? This company needs to be avoided.customer service no help.no refund very angry and disappointed I want this refund dealt with immediately”

Helpful Report

Posted 1 month ago

“Order cancelled by your company. Even though I kept getting messages of delivery date. Impossible to speak to anyone just a stupid chat bot. The questions are irrelevant and do not relate to your concern. Andvitcwill send you back to the beginning no matter what you select. I've waited 20 days since the order was cancelled for my £209.98. Still not heard acting. I have informed my bank and trading standards as I now suspect this company is acting unlawfully.”

Helpful Report

Posted 1 month ago

“Zero stars from me. Tried to return faulty goods. Waited 10 days for a reply. Was told they were dealing with my request and told to do nothing. I then receive a default payment notice plus interest. I paid my full amount and closed my account. Worst company I have ever dealt with.”

Helpful Report

Posted 1 month ago

“Very difficult to make a return. Trying to find a returns label is impossible as there is no returns label in the parcel. Customer service is difficult as it’s as though they are reading off a script in a foreign accent. I have stopped buying clothes from them as the fit is bad and then you have the problem of trying to return. I would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

“If I could give 0 stars I would. Your customer service is appalling, I have never experienced such lack of professionalism. I don’t understand why it’s so hard to collect your faulty item that you sent to me and give me my money back! It’s robbery! This issue has been going on over a month now and has still not been resolved. Everyone, If you want the risk of receiving a faulty item and getting your money robbed, please shop with Studio as they are the company for you. Diabolical”

Helpful Report

Posted 1 month ago

“Not the first time I've had issues parcels go missing all the time, the last time to a month to get things off my account 29 days to be exact, and they said we will refund it but it's still showing on your website oh ots not live so only know when the order hits the warehouse how shocking I mean not live says a fee days and then website updates clearly not after 29 days AVOID AVOID AVOID I can't stress it enough AVOID”

Helpful Report

Posted 1 month ago

“I have taken them to trading standards. Parcels gone missing some not sent out yet . Got me to fill in a form sent it back and now not replying from chat or email .utter joke so now I refused to pay anymore till my Lost items sent or refunded.”

Helpful Report

Posted 1 month ago

“ordered small tables evri delivered them to god knows where but not to me trying to get someone to talk to at studio impossible bad business”

Helpful Report

Posted 1 month ago

“Useless company do not buy anything from them. Ordered nearly £300 worth of items 4 weeks ago, still waiting for them to dispatch the items. Cannot get through to anybody to speak to just a waste of time online chat with a bot. Simply do not buy anything from this terrible company.”

Helpful Report

Posted 1 month ago

“I've tried many phone Numbers in trying to Contact studio Customer services All of them Connect to financial services which gives you know help whatsoever. I've never felt so stressed trying to find email address or phone number that doesn't connect you to outer space Is there anybody out there who can HELP”

Helpful Report

Posted 1 month ago

“Bought the Maya Mango Rocking Chair. I've not even had it a month and the runners along the bottom have cracked. The colour of the cussion is alot darker than it was in the image also. I was given a delivery date for a week after repurchase. Spoilers it didn't show up. It did eventually come about 16 days after purchase but there was no communication. Not sure what the point of saying it would be delivered on a specific day if it was still going to be in the warehouse. The chair is cheaply made and even tho I got it at a discounted price I still don't think it's worth it. Avoid”

Helpful Report

Posted 1 month ago

“Totally useless company received a damaged fire and still waiting weeks later for someone to contact me to send it back non existent customer service no phone number to ring useless”

Helpful Report

Posted 2 months ago

“sadly studio use evri to deliver and my order has sat waiting for delivery by evri for over a week after i diverted to delivery to a collection point because i was away the weekend.This has really thrown a spanner in the works and my parcel has got stuck in limbo.Studio dont take calls evri take 1 call and after that its automated to say we will nofify you of eta when out for delivery thas been the constant reply the last 7day from evri and you cannot get ant response from studio to sort it out because they only dealwith the financial side on the customer service number so its a crapppy deal.Update Good morning As promised I've checked your parcel this morning and I'm sorry it wasn't delivered. I'm pleased to see this is now on it's way to you. As soon as the courier has your parcel, you will receive an ETA. I trust that this resolves your query and the delay wasn't too much of an inconvenience. Kind Regards, Evri Customer Services thereafter you just await eta and wait and wait day after day email and call after call and i,m still waiting its a hopeless service”

Helpful Report

Posted 2 months ago

Studio is rated 1.3 based on 1,537 reviews