I ordered a trio set which is a kettle,toaster and microwave, took ten days to receive the parcel. Opened it up and there was NO microwave! Phoned customer services who are completely CLUELESS, they haven’t got a clue what’s going on. They said we would have to charge you again to reorder. I don’t want to reorder when I already have the kettle and toaster. The very ruse lady who was laughing down the phone with her work colleagues said I will credit you back and I will work it out by dividing the cost by three!! Which was about 43 credit? The microwave is 79.99?? I’m being robbed. No investigation what so ever about where this microwave is. Hermes who are even worse must have took it home for an early Christmas present! This bloke rings me from studio to say sorry, and said he will reorder the microwave as they sell it by itself but will have to charge me but will refund. He ordered this on 19 October it is now 2nd of November? He said it would take 10 days? Went on website and Hermes is saying it’s waiting for my parcel?? Absolute joke. Phoned studio today who again didn’t have a clue! And guess what they hung up!!! Ridiculous