Ordered 12 items on 25th October only 3 arrived. Called Studio who said rest of order was cancelled( by them- Nobody knows who or why) Money is in account with -£85 approx. Today is Friday I have been on the phone for last 4 days. I keep getting put through to different operators who then put me through to someone else. I have been promised phone call but have not received any. They have put the phone down on me. They said we will reorder for you if you pay again then we will refund your £85 approx. I have asked them to return my money and I will re-order, was told 1st time that it would be done straight away, this did not happen. I asked to speak to a manager after waiting again on the phone Joyce came back and said the Manager would call back. At this point my Husband came in the room and said he wanted the phone, I know how angry I am and he is worse than me, this ended up in an argument between my Husband and I, I then said to Joyce - Can you hear the trouble Studio is causing between My Husband and myself. Joyce promptly put the phone down.