Terrible. Ordered a item by paying with card. Money taken from back account, no email confirmation of product order. 5 days later I call Studio asking if my order has processed correctly and when I should receive it - I am told on the phone that my order was cancelled and they will reorder it. Fine. I was asked whether I want a credit account and told the member of staff TWICE that I did not. Received an email confirmation my order so thought everything was fine. Three days later I then get a text message asking for more information to open a credit account!!! I do not want a credit account! Called Studio again, and told that they will cancel the credit account, cannot confirm whether this will affect my credit score and they actually cannot find a payment for my original order which I paid for by card. Tried asking for my sortcode and accunt number to refund me - no, you need a card number. Fraud? And then I am told to email proof of the original payment to them of the £39.98 which has left my bank account. Absolutely appauling. I will be making a second formal complaint and demanding a refund for all of my monies. Ridiculous from start to finish and will never use again. Would prefer to pay £70 for my item from Argos instead than this.