The WORST customer "service" I have ever received. Placed an order on 27th Nov and was advised it would be delivered on or before 6th Dec. On the 6th I got an email saying it was delayed and would be delivered on or before 10th Dec. On the 9th I checked my account & the order was still waiting for despatch. I rang them & was further told the item wasn't going to be in their warehouse until 14th Dec & would be delivered on the 19th Dec. If I wanted a refund of £106 it would take 14 days to go back in my account. Without the money I can't buy the child a gift elsewhere so I said I would wait. This morning I have received an email to say the order has been cancelled as they are having issues getting stock in and I would be issued a refund by the 23rd Dec. This leaves me no time to get the gift elsewhere. This was my first time using this company and I will NEVER use them again I would not recommend them at all. I'm going to have one very disappointed child to deal with on Christmas Day thanks to this company incompetence.