Same as most. Ordered my son the ps5 on release day 19th Nov (paid in full. Didn't want a credit account), order confirmation screen and money taken from my account. Phoned 7 days later to check on my order and was told my account is still processing. How I didnt want an acoount? Phoned again 1 week later and was told my account cant process until the item is back in stock on 15th December. Phoned again 10/12/2020 just to check and was told they guaranteed I would receive the ps5 before Christmas. Phoned again today and am now told my account is still processing and there is nothing they can do other than raise the issue. Absolutely shocking how they can do this to people especially around xmas. Now I don't have the console and don't have the money for my son for xmas.