My account number 86793158 Purchased a bike 14th October Due to Hermes took over 2 weeks to deliver. Received and bike was faulty. The front forks squeeze likely by Hermes. Called Studio to arrange collection around 10 times. Each time Hermes turn up and say box is too big and reject. Each time I ask Studio ensure Hermes know it's a large package. Still I have constantly call Studio to arrange another collection. Ask to speak to a manager and told one will call back and never do. I have 3 open complaints. I would certainly never order a large item through Studio again and be reluctant to spend again with them. The staff are very nice and polite and seem to say and do all the right things on upside. Though Hermes have massively let them down with myself.