I had purchased PS4 500GB + FIFA 21 + DS4 BUNDLE on 12th Dec, raised cancellation on 14th December still you dispatched item on 16th December. Return label was missed from your end so I had to wait until 4th Jan to received post. It's been a month now, I am still waiting for collection. each and everyday I do followup for collection; either there is no reply or standard reply "Upon checking your account, I do see that a collection has been arranged on your account for the order to be picked up on the next business day" for a month now. Terrible company ......