Ordered a garden vac in the 2nd Jan and for email on 4th to say item has been dispatched. In 5th received email from Hermes to say item has been received and 6th text to say item is at local depot and out for delivery. Item has never arrived. Have been chasing studio and Hermes to track parcel but have had to do it myself. Eventually last week get email from Hermes confirming they have lost the item and to contact studio for a refund. Have rung several times, left negative reviews, contacted on social media to try and get a response. Eventually last Friday someone from the social media team contacted me and said they would resolve the issue and call me Monday. Guess what... No call, still no refund and now being told I have got to wait another 30 days.. avoid this company like the Corona virus.... Useless customer services, lies and false promises.. absolute shocking company.