Awful customer service, try to avoid returns even if the item is faulty, try to get technical support involved even when you tell them you don’t want a new product you want to return it and order from a company that is known worldwide. Then when you argue your point, having them mute you for quoting policies off of their website they say “you’re not in the returns policy” - 90 days in this case because of Christmas period and 1 year warranty on the product so I was well within my rights for a refund. The Hermes couriers are then sent out the following day wanting to collect the parcel when studio have been told there’s no returns label for the product so you have to then turn the couriers away, they even seem frustrated with the company because this is something that happens quite frequently according to the courier that come to collect my product. - Avoid this company the quality of products aren’t great and customer service is non existent.