I'm absolutely fuming with the customer service I have received or lack of i should say.. ordered a sofa bed on 28th jan and was told 10 days for delivery..took my money then delivery time changed to 3 weeks still no delivery. Apparently it was despatched and it's with courier company but still waiting to be shipped to NI. No estimate on how long it will take. I ask for my money back to which I'm told no. As a CASH customer their terms and conditions state that they have to receive it bck 1st and I will get my refund..so they took my money over 3 weeks ago and I dont have the item but I'm expected to wait..we will see about that!!! Financial ombudsman and trading standards will be involved!