I never received the bed originally ordered so we called to re-order - when we noticed that the order hadn't been put on the account we just placed the order ourselves. When the bed got delivered, we received two. Looking into the account showed that someone had placed the order but after we had done it. We called to arrange a return of the additional bed, someone showed within a few days to collect the bed but refused as it did not have a return slip on it. We called Studio again and they said they would send out a returns slip via post - this was never received. I have called numerous times over the course of two months to try and get the bed collected for return but every time I have called, I have been promised another returns slip to be sent out (have not received one), been told that interest and charges will be put on hold. After speaking to two other people today, I have learnt that I will in fact be charged for the interest and additional bed which I did not order nor want and I am being charged for being over my account limit which I did not consent to. I finally asked for my recorded telephone conversations to create a more precise and accurate timeline of what had been said and when for when I submitted a complaint but this was not accepted and the colleague tried to change the subject. I then asked her for a Subject Access Request and she rejected this and then hung up on me - which is not legal to do. Finally, this evening, I spoke to Charlie (another rep) who had said there were previous issues with sending the returns label and that he has escalated it so that I will 100% receive a returns label and the collection should happen in the next 5-7 working days - I am not hopeful that this will actually happen given the constant let downs over the course of the last 9 weeks. I am not the only one having issues as my partner who also has an account with Studio, spoke with a rep to return a faulty vacuum and again someone showed up the next day to collect the item but again refused because there was no collection slip.