OMG!! I wish I had seen this review site before purchasing my goods from these charlatans!! Thankfully, my purchase was less than £20; but unfortunately my goods arrived broken. I've been promised a return slip to put on my parcel on 3 occasions; I'm still waiting...I've had my phone call terminated twice by the same assistant, purely because I asked her to listen and to stop interrupting me with her scripted responses....I completed a complaints form only to receive an automated email informing me that it would likely take 8 weeks for someone to deal with the matter and lastly I decided to ask for a discount to keep the 3 bowls of the 4 that were still intact instead of the return that I could see was never going to happen. I'm still waiting for my 70% refund; which after reading these reviews, I'm guessing I'm never going to get. This is an absolutely horrendous company and I would never recommend anyone purchases anything from them EVER!!