TL;DR: I wont use studio again, if it comes broken, they do nothing to help at all. Poor returns policy and an utter farce. It seems like they are giving every excuse not to refund me for theirs and Hermes mistake. Last year (Nov 2020) I bought an item off studio for christmas to a different delivery address to where I was living (relevent later). It arrived damaged and so I requested a return. They proceeded to send a courier to pick up the item from the BILLING address not the DELIVERY address which i would have thought would have been common sense. I asked them to send to delivery address They were also meant to send out a shipping label which didnt arrive until 3 weeks after the courier attempted to pick it up several times from the wrong address. I contacted studio several times asking them to pick it up from the delivery address but they kept ignoring that. It comes to January 2021 and finally the label and the courier arrive at the correct address. Someone from Hermes (Their preferred courier) finally comes to pick it up. February arrives and I track with Hermes and they say to talk to studio for further updates. I contact studio and they tell me they havent recieved it and that they will send out and investigation form. I fill out the form, send it off and nothing. I have to call them again for them to tell me they cant give me my money back and they cant find the investigation form I sent. So as of now, ive not had a refund, they dont know where the parcel is and wont investigate without me going ape at them and no one is communicating to me whats going on. Embarrassing for them, quite frankly and an utter farce. I will not be using them again.