Well where to start! Firstly I purchased 2 items for my young son, opened and built the first item was fine however opening the second which i may i add none of the boxes were damaged. This product was a 2 door cube, upon opening I noticed there were a few chips/scuffs and dirt. However when removing the parts out the boxes i noticed that the screw bags were open and the screws had been put into another bag! Which made me start to worry... I checked the doors and can see the doors have the marks from being opened and closed!!!! And the feet are marked and cracked!! The screws holes you can see have been previously used! Now seeing this it is clear that this has previously been purchased and returned then sent out to me as a “brand new” product!!! Myself having to shield due being extremely clinically vulnerable and now receiving this product which has been in someone elses house is disgusting! Being in pandemic i immediately got it contact with studio, firstly i spoken to a gentleman which was very rude to me saying i would need to pay again and await a refund which will take 3 days. For something that wasn’t my fault, I explained i will not being paying again i would just like a exchange... He then wouldn’t respond to me so i waited a few minutes to see if he would come back.. NOPE! So i had to call again, this time i got through to a lady (based in Asia) in which she now told me I need to return it and await a refund which could take 21 days!! Not just that i need to go to the post office to get a return label as I previously said i have to shield so how am I expected to do this!! After me mentioning on their website they insist they are following Covid-19 guidelines she then started to blame the manufacturer.. I purchased this from studio not them but she was saying i need to contact them? Overall studio hasnt taken any accountability for this but just blaming everyone but themselves. I would think twice about ordering from them!!! I will not be letting this go, following Covid-19 guidelines... they are nowhere near doing this!! I have pictures to prove all of this!!!