I bought a tablet for my daughter for Christmas in November and paid for the item in full. The item was faulty and so I returned it in January. The return was acknowledged and a credit of 79.99 added to a credit account which I only opened for the offer of 20% off to new customers when they open a credit account, which I didn't receive anyway! I requested the 79.99 to be paid back to my debit card as I had no balance on the credit account and had never used it. I never received the refund despite numerous emails to the company and replies from them apologising and saying that they are raising the refund to the relevant department and I should wait a number of days for it to be paid back to my card ( differing amounts of days ranging between 5 and 14). It's 52 days since I first requested the refund and still no money has been paid back to my card. Customer service is non existent, the operators do not deal with complaints individually or look at the case and they totally disregard previous emails and have no interest in resolving issues. I even had a customer service operative ring me up after I left a review on Trust Pilot and promise me the refund would be given within 5 days but of course, that never happened and was several weeks ago now. I advise people to avoid dealings with this company. There is something seriously wrong with the way Studio treats people it owes money to and they should not be allowed to get away with practices like this.