Most customer service. Rang many times regarding a refund and numerous emails all ignored. Told on phone they will update my account and 1 month later still have not. If you look on Ebay you can get mostly all on there. Ordered many times and was damaged but let them off. I am sure they sell imperfect items. I tried to return a strider and it had been used as the bottom bolts were missing plus there was a letter in box from a customer it was returned due to faulty. I never got my money back nor would they pick up so lost £40.00. When you want to return they avoid you. Lost a customer their loss.