Impossible to get a refund on faulty good, scam artists. I bought a greenhouse that was leaking and unsafe, when we had strong winds the roof collapsed. I asked for a refund and to return the item and they have passed the blame and said I should have placed in in a place that it would not have been affected by the wind, although their advertisement clearly shows their greenhouse placed in nearly the exact same spot on the grass. We also followed the instructions perfectly to ensure safety. Do not use Studio for credit and please look elsewhere. The products are not up to standards and clearly some are dangerous, but not just that; they will use any excuse not to give you your money or credit back.