I returned a treadmill that broke within 5 months of purchase. The return went smoothly enough but I'm still waiting for a refund. They insist that I have been refunded and I sent credit card statements to prove that I hadn't. Every time I contact them they say they will escalate my complaint to the appropriate department always polite and full of apologies but nothing happens. I'm just going around in circles here. I won't let this go they owe me ,£205! I'm taking it further. Avoid this company at all costs! Like others have said I wish I had read these reviews before I made my purchase.