Sent for quite a bit of stuff in June but when it all came it had been doubled so I got 2 of everything, and it was all very poor so sent all items back, now I am getting texts saying I owe £70 as they have put a penalty charge of £12 because I'm late with my payment, I rang and told them I don't owe you anything as I sent everything back but they said they had only received 2 parcels and that I owe them £57 + £12 +96p interest, what a joke, I will have to write to them as the lady I was speaking to just kept repeating herself because it wasn't on her script and she didn't understand me, in the end she disconnected me