When trying to purchase an item I was informed of the delivery date and as it was after the date I required it I didn’t go ahead with the order. The next thing I new is the goods arrived, I then phoned to say I hadn’t ordered it and wanted to return the item. I was kept on the phone for 40 mins eventually they said it would be collected. It’s been here for 2 weeks and not collected. I now see that I have been charged over £10 for the phone call and spent a further 8.99 in postage to return it. In summary all my phone calls to order it and try and return it total £16 . So I have paid £26 and have nothing. I now understand why they keep you on the phone for so long. Avoid this company if like most elderly people you use the phone rather than the internet.