I tried to order some drinking glasses. My bank, the Co-Operative bank who I have been with for over 30 years is not recognised by studio. I made my order as a credit customer because they offered £10 discount plus free postage. I have tried 3 times to speak to someone, but the call center is in India and I cannot get anywhere, as usual they have a list of things they say, they do not listen to the problem nor try to help, absolute waste of time. I emailed and offered to pay in full up front if they honoured the discount, but so far have been ignored. How this company continues to trade I don't know.