Sent return back (at my own cost) they received it on the 22nd September 2021, delivery showed received WITH signature and WITH photo of the package in their delivery warehouse - it’s now 36 days and no refund, even after multiple Twitter communication, phone calls and emails - just being fobed off with sorry a manager will call you, promised 3x of a call back. I’m so desperate I’m doing to call my bank tomorrow and let them know about the company, as as far as I’m concerned this is fraud and they are withholding my money outside of there own policy guidelines. Twitter and Google reviews are so bad for this company just wishes I would have done some research before I spent my hard earned money on gifts here. AVOID at all costs.