I have to give you one star when I would much prefer this to be zero. I ordered two identical items (small tables) for living room. One item arrived damaged, rusty. I contacted customer service. The advised I would need to purchase a new item at a cost of £80 which I don’t have, and then print of a returns label (a printer that I don’t have) wait for the items to be collected 3 - 5 days and then wait a further 14 days for a refund. How is this possible for you to expect the customer to be out of pocket for this period whilst you are allowed to deliver items that are damaged with no obligation to putting the customer first. I have saved up in the first place to be able to purchase these as a first time customer to Studio.co.uk and you expect me to pay for another item to rectify the problem. I have never experienced such a biased solution leaving a customer frustrated and penalised. A shame on you. Order ref; 8718285