I paid for the personalized dolls house on 21 September and got email regarding its cancelled on 31octber and should received a refund back with in 14 days starting the face I have to ring myself to cancelled the item from Monday 15 November and still within the cancellation team I have spoke to the team about this IAM still in waiting on a refund back and cancellations team to get move on I've even spoke to a manger and now waiting on a call back today please do not order anything from here they are rubbish and some have no clue how to there job we should receive a refund on top 14 days and wasting are time they it's the first time it's happened it's ridiculous it has bin loads of time happened reading theses reviews absolutely ridiculous. I will leave my name Kelly Jones