Studio have really gone downhill - they don't deserve even one star. Ordered 60 personalised Christmas cards on their website last month, arrived 7 days later with a mistake on them. Spoke to a member of their Customer Services team (with poor command of the English language) and after 20 minutes, agreed that a mistake had been made and arranged for them to be printed again and the faulty one collected by their courier company, Hermes.
After another 7 days, a replacement pack of cards arrived (and the faulty ones were collected) - but the same mistake appeared on this new pack of cards. Another prolonged phone conversation with their Call Centre (the female who I spoke to "came clean" and admitted that Studio no longer deal with customer queries in the UK, all are directed to their centre in the Phillippines - hence the communication problem with their poor command of English). At least this employee understood my problem and promised that it would be sorted urgently and a third pack of cards would be delivered within 7 days. She also advised that Hermes would collect the second pack of faulty cards on either November 26 or 27. No sign of a Hermes courier calling to collect, so I emailed Studio on November 29 - their response "we will arrange collection within 7 days". OK, fair enough.
The third pack of cards was delivered yesterday, Friday, December 3 and, thankfully, the Hermes courier was willing to take back the second pack of cards. However, when I opened up this third box of cards, the very same mistake had been made again. Unbelievable! I will never order goods again from Studio and, despite the fact that, in previous years, I have not had problems when placing orders, this latest saga indicates to me that outsourcing your company call centre is not a good idea.
I WOULD RECOMMEND THAT EVERYONE AVOIDS ORDERING GOODS FROM THIS COMPANY.
2 years ago
Studio has a
1.3
average rating
from
1,537
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.