I placed an order of Xmas wrap, tags, cards and 2 gifts. All in stock in the website at the time, all saying 3 to 7 day delivery. It had been awaiting dispatch 8 days at present. Called and they hung up on me, emailed roughly 6 times, previous email they ignored completely, have now sent another to cancel the order and close my account. Twitter is full of unhappy customers, I messaged on there, I have so far been told sorry there is a small delay- can't say how long, Awaiting stock as some items not in stock, wait a while as its 10 day delivery (email and site stated 3 to 7) back to awaiting stock. I asked which items were out of stock, just got the generic sorry some out of stock message. I am so unhappy and stressed, panicking about time scales, as I'll have to purchase elsewhere, given them 24 hrs to respond and confirm cancellation as I have had enough. AVOID!!!