Utterly appalling - they don't have such a thing as customer service. I received my parcel and the contents were damaged. So I called them and they said that they could send out a replacement but would have to charge me again, and only refund me when the original parcel was received. Given that they say it takes 10 working days to do a refund I said I would just have a refund, thanks. So then they send out a returns label - by post !! With a letter saying that the parcel will not be picked up before such and such a date. Three days after that, I'm still waiting. Am I supposed to stay in, hoping that they'll get around to picking up the parcel? And then of course there will be the 10 day wait for a refund, if they ever get round to it. What an utterly ridiculous process. Even the returns form seems to be designed to trip up the unwary. I'll never deal with this shower again.