First time shopping with Studio and most definitely my last. Avoid at all costs. I placed an order on 17th November for a personalised wooden tool set for my grandsons birthday. The delivery time stated 7-10days but once I had paid for the item I received an email from studio stating that delivery could take up to 28 days. emails sent, ignored. it is now 11th December and I've still not received my order. I contacted them via the FB messenger form but apparently, the DOB I provided doesn't match my account so they are unable to help me even though I provided my acc number, the item number, the date the order was placed and a screenshot of the expected delivery time. feel like I'm banging my head against the wall. They provide inaccurate delivery timescales but once you've paid, it's impossible to get any customer service.