Ordered 11 items beginning of November all in stock some items personalised. During the course of the month nothing turned up?! Then I started to get emails saying I had returned the goods to sender even though I had never received them. Then was asked to pay for an undelivered item so I rang customer service. Spoke to a lovely lady who said Hermes had returned the goods back and she could only presume they had been damaged in transit so we’re returned back to Studio. I asked her to credit my account for the item I was being charged for and close my account! She did this and even agreed with me that she would have done the same due to their ineptness. The one star is for her!