Bought in November, I purchased an item that said IN STOCK. 28 days later and i still don't have it, they'll also refusing to refund as its personalised. These people are thieves. I will never shop here again. I think there's other things going on behind the scenes, They are SO desperate to con people out of money and hold on to it, I wonder if they're struggling against going bust. They have no stock of anything but advertise that they do, then refuse all refunds. its a gamble i wouldn't take again .As soon as my item is cancelled/delivered i'm deleting my account and will never return. absolutely shocking service, clueless staff who aren't based in the uk will just constantly resend a template of 14 working days when really they have no clue. I'm rarely this annoyed about customer service but when its children's toys and christmas i think its absolutely despicable.