So Today I’ve still not received my refund of £5 postage and my 20% = £11.99 from the item I’ve purchased back in November. This refund was due today as a little compensations for not receiving my item on time, but still nothing! So I’ve now spent numerous times calling you, So not only have you failed to dispatch the item when said…..3x time, last date given now is 27th. That disappointing when it’s my little girls main gift! But I will now have a very upset little 4 year old girl on Xmas day due to not having her main present. How do I explain to my little girl that’s asked for a play shop that she can’t now have?! When you guys said it was being dispatched on 27th, I have not been able to find anything the same to replace it. Everywhere else is out of stock. I ordered in November. If there was issues with stock then this should be made clear which it never was at the time of the order. This is absolutely disgusting, and your customer service is appalling. Having one of your call handlers huff at me down the found when I’m complaining and also ignoring me whilst I could hear her typing. Not at all sorry or anything. Don’t be in custome e are if your going to be rude to your customers!!! You have low lied to me numerous times now. You should be ashamed of yourself. I’m a single mother. I Earn very little money. So I’ve tried to get what I can, as much as I can with what I’ve got and you’ve taken me for a fool, you’ve taken my money, actually stole my money as I have not received my item. This is disgusting studio. I will never be ordering from yourselves again. NEVER!! And I will be warning people from ordering form you too!!!!!!!