Worst company ever! I have been a studio account holder for at least 8 years which doesn't account for anything according to them. I purchased 24 items on the 22nd November which were meant for Christmas gifts but they never arrived. The tracking to this day is still showing the parcel as being with Hermes and apparently on the way back to Studio. I have contacted them at least 10 times and spoke to numerous customer service reps and each one keeps telling me to wait another 2 weeks which is ridiculous as they know it's going back to them as they are the ones who advised me of this. It is now 27th January and I am still no further forward with getting my credit back on my account which means that I will have to make payments until it is sorted. I will definitely be closing my account as soon as it's taken care of and I will never purchase anything from this shambles of a company ever again.