Ordered a Dollhouse House as a Christmas present in September for my granddaughter . After chasing as not arrived had email end November advising Studio cancelling order as couldn't meet demand .... Why didn't they say before when I chased !!! Left us chasing in December to get similar item which was hard Arrived home Christmas Eve to a large parcel on door step been left in rain all day ! Didn't know was coming as they cancelled . Also Still no refund .. finally they arranged twice to collect it went back 2nd week Jan and end Jan still waiting refund after 5 phone calls and muiltple emails I'm going to have to seek legally advise to get money back on an item they cancelled so double out of pocket as had to replace item they cancelled and not refunded !!! A complete nightmare ...