Absolutely dreadful! Ordered 2 items one of which was a works secret santa gift. When ordered stated was in stock and delivery 3-5 days. parcel arrived with only one of the items. I then went on to live chat to enquire about the secret santa gift. I was told that it would be delivered when available. I asked to cancel and receive a refund as the website had said that the item was in stock and I had ordered in good faith of it arriving on time. I was then told that no I could not apply for a cancellation even though it was not in stock or dispatched but I could return it when it eventually arrives, said item arrived much later and I had had to go to the shops to find a gift to be given in time. The item was shocking quality which I gave to a charity shop. Live chat 'fed' a complaint re this to which I received an email to say my complaint would take 8 weeks to reply to and resolve. On the 7th day of the 8th week I then received an email to say that it would take longer!!!! This email contained no 'resolution' date and just told me they would contact me at some time in the future. my advise is do not waste your time or money with this dreadful company.