Waited 6 weeks for Xmas tree constant messaging asking for refund and was begged to wait it constantly said on tracking was with Hermes with no movement when I finally did get the tree it was broken and they told me to print a label and to walk the 6 ft tree a mile to the post office eh no so the 40£ I spent they agreed a partial refund 8£ something cheque I recieved in post fuming I closed my account with them I recently deposited the cheque and it bounced since then discovered it’s went into liquidation so I’m gonna go through my bank and hopefully get it back as it was paid by credit card now I know why the wouldn’t refund me in the first place,