Where do i start, ordered pergola, never turned up, rang was told i would receive a refund within 14 days, numerous phone calls and emails, each time being told another 14 days. They also reordered item which when arrived was faulty, this irem had to be returned, cannot get them to acknowledge they owe me to credits, constant waffle from customer services, smoke and mirrors etc, have no choice but to take it further with the ombudsman. Has anyone had any joy going down this road
2 years ago
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