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Pauline West
Ordered 3 pairs of bras from studio received on Saturday the fit was awful so I wanted to send them back on looking in packing I noticed there was not any goods return notes i contacted Studio asking where the return notes were and to cut a long story short apparently you cannot return underwear no where on the website page does it state that these items cannot be returned unless faulty or damaged in fact it states below each picture it states rest assured you have 30;days to return your item with easy return options? To find this out about returns you have to log into your account and go to the returns page to see their terms and conditions .? My argument is that it should be stated that these items are non returnable, I afraid to say Customer Services are about as much use as a chocolate teapot I am in the process of filing an official complaint and getting help from the Trading Standards Office and the Consumer Helpline. Also when Customer Services do get round to getting in contact with me I hope it is someone who actually has a grasp of the English Language.
2 years ago
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Studio has a 1.3 average rating from 1,537 reviews

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