Placed and paid for an order on 7th July, email received on 10th to say on its was on it's to allow 3-7days. Emailed them as not arrived by 19th, I stated it was for a gift and if it wasnt going to arrive by 20th to cancel and refund my money. Got an email today (21st) saying to allow another 7 days!!!! Tried to resolve via contact centre today, they say it was despatched yesterday after I'd requested to cancel and refund!! They now expect me to wait for the delivery, arrange a collection and they'll eventually refund my money!! Wish I had read other reviews about poor service and long delivery times before ordering. 1st and certainly the last time I'll order from them, they've had my money 14 days and counting, no goods and had to rush out and purchase my gift elsewhere!