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Jean
Ordered a high rocker bed for my grandson .,27.6 . Realising it was to high for his room cancelled on 28 th 6 .was told I’d receive a full refund to my bank . 14 days later . After numerous phone calls & being told by customer service 2 weeks ago the refund would be in my bank by close of business . Never happened . Another call . Told reffered to complaints . Recieved email . Saying takes upto 8 weeks . Called again Friday was reassured the refund would be in my bank in 72 hours . Also told I would get a call to advise it had been sorted . 48 hours later nothing .,tomorow sunday so doubt I’m getting my refund . Furious to say the least …. Never again
2 years ago
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