Oder cloths for my son and partner for holiday twice I rang up and first time got told it had been sent to wrong depo rang again was told they have had no update and didn't know were it was. Customers service was useless keep putting me on hold the cone back with we will make a claim it will take 30 days. Told them what the items were and we would be back from are holidays in 30 days and some of the stuff order won't be use ask him to re order he couldn't ask him for money back on my account couldn't. Ask to speak to someone in the building who could help no mangers in the building what is the point. Told me a manger would be with me 24/48 hours not holy fing my breath right now. Then was ask to stay in the line a bit longer while they make the claim told them they could make the claim with out me on the line because I have already been. On the line for over snd hour. Pointless customer service and will not be using studio cards again as this is not the first time this has happened. What bake it even better with this company is thsts you pay for delivery.