First and last time we will EVER use Studio. After placing an order and being told we could delay the delivery, we found out we couldn't delay the delivery so cancelled the order on 19th July. We were told we would receive the refund within 14 days. We called them at 16 days as still no refund, to be told that they haven't received the item back yet so no refund - bearing in mind we cancelled this item before it was delivered.... Now, 3 weeks on and after several telephone calls we still haven't had a refund, and they are still saying they haven't had the item back. In the meantime they are still refusing to hand back almost £400 of our money! We were told last week they will raise a complaint to the "other department", to be told today that no complaint was raised. They dont have ANY contact details for this "other department" They can't transfer you to anyone, and the managers are refusing to speak to us. I cannot put into words how absolutely APPALLING this so called "customer service" is! I'm sure its not a problem for those who are paying on an account, but we paid the full amount upfront and I hold very little hope of getting my money back any time soon. Studio are a disgrace and should be absolutely ashamed of themselves. DO NOT ORDER THROUGH THIS COMPANY!!!